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Kuehne + Nagel nv

Kuehne + Nagel nv

1.051

2600 Antwerpen
Belgium
www.kuehne-nagel.be

Over our 120 year history, Kuehne + Nagel has evolved from a traditional international freight forwarder to a leading global provider of innovative and fully integrated supply chain solutions.

Since 1890, when the business was founded in Bremen, Germany, by August Kuehne and Friedrich Nagel, Kuehne + Nagel has grown into one of the world's leading logistics providers. Today, the Kuehne + Nagel Group has more than 1300 offices in over 100 countries, with over 70,000 employees.

Kuehne + Nagel is financially strong, stable and independent. Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

For further information, please contact:

Sharon Lee
Marketing Manager Kuehne + Nagel BeLux
T. +32 (0)3 220 63 80
E. sharon.leeshihhui@kuehne-nagel.com

Products

Product news

  • Kuehne + Nagel offers CO2 neutral transports as of 2020

    As a pioneer in the industry, Kuehne + Nagel has also decided to proactively address the CO2 footprint of the transportation services performed by its suppliers – airlines, shipping lines and haulage companies. Kuehne + Nagel targets comprehensive CO2 neutralisation (Scope 3 of the Greenhouse Gas Protocol – GHG) by 2030. As a first step, all less-than-container-load (LCL) shipments will be CO2 neutral from 2020 onwards.

    Kuehne + Nagel’s Net Zero Carbon programme leverages three fields of action: detection, reduction and compensation of CO2. The company has started its own nature projects in Myanmar and New Zealand and has invested in various nature-based CO2 compensation projects, where carbon is being taken from the atmosphere. The emission credits obtained are in accordance with the highest international standards.

    Over the past years, Kuehne + Nagel has considerably reduced its own CO2 footprint and will continue to pursue its efforts. Ongoing training programmes maintain and expand the environmental awareness of employees. For example, video conferencing increasingly replaces business trips. Direct Kuehne + Nagel CO2 emissions (GHG Scope 1 and 2) that cannot be avoided will be fully compensated as of 2020.

    Dr. Detlef Trefzger, Chief Executive Officer of Kuehne + Nagel International AG, comments: “As one of the leading logistics companies worldwide, we acknowledge the responsibility we have for the environment, for our ecosystem and essentially for the people. Today’s announcement is based on a package of measures to fight CO2 emissions and provide sustainable and innovative supply chain solutions – hand in hand with our suppliers and customers. We thus support the aim of the Paris agreement to limit global temperature rise to 1.5°C.”

    Visit www.kn-portal.com/environment for further information.

    https://newsroom.kuehne-nagel.com/kuehne--nagel-of...

  • Off the starting blocks: Kuehne + Nagel and On Running mark ground-breaking for new Luxembourg hub

    The new contract logistics centre, due to open in the second half of 2020, will serve On as its advanced European distribution centre for both off- and online channels and will play an important role in the rapid international expansion of the Swiss company specialized in performance running shoes.

    "In view of the increasing demand for pan-European e-fulfillment services for dynamically growing companies like On, Kuehne + Nagel is positioning itself as an integrated logistics provider in Europe. Kuehne + Nagel’s innovative and digital solutions are key to meet this increasing demand,” says Tobias Jerschke, Managing Director of Kuehne + Nagel BeLux.

    Marc Maurer, COO of On AG, adds: ”On is gaining more fans faster than ever before. On’s supply chain capabilities are essential to the success of the company and we are happy to lay the foundation for future growth. Kuehne + Nagel’s new logistics centre in Luxembourg will play an important role for our European demand, so that we can continue to deliver happiness to all our B2B partners and B2C customers.”

    The new state-of-the-art facility is ideally located in Luxembourg, within close proximity to highways and airports which enables fast access to all European destinations. With 20 loading bays, the total warehouse capacity built will be 20,000 m² and is extendable up to 30,000 m². An advanced three-level storage and handling area will support the picking, packing and high-speed sorting of the shoes.

    Once completed, Kuehne + Nagel will leverage the new hub to offer even more customers its proven end-to-end expertise, especially in the area of e-commerce. The main focus lies on consumer and industrial goods as well as spare parts.

    https://newsroom.kuehne-nagel.com/off-the-starting...

  • Air France-KLM and Kuehne + Nagel create first direct system-to-system connection in the industry

    It is the first time that an airfreight carrier and a global logistics provider create a direct system-to-system connection that transforms manual quotation and capacity booking process into a digital automated solution, fostering collaborative relationships and next-generation supply chain practice. Customers will benefit from a seamless experience with both companies' full digital offering, including ad-hoc quotations, capacity availability inquiries, dynamic pricing and real-time e-booking functionalities. Following the successful proof of concept, both companies have agreed to further develop the solution and to start the roll-out in Europe and South Asia Pacific.

    Yngve Ruud, Member of the Managing Board of Kuehne + Nagel, responsible for airfreight, says: "The successful conclusion of our proof of concept with Air France KLM Martinair Cargo is a further step forward in eTouch, Kuehne + Nagel’s digital transformation process and initiative to offer a seamless digital customer journey. Thanks to the new interface, we increase speed, accuracy and efficiency – to the benefit of our airfreight customers all over the globe."

    Marcel de Nooijer, EVP Air France-KLM Cargo and managing director of Martinair, adds: "At Air France KLM Martinair Cargo, we keep innovating to provide connected and tailored solutions to our business customers around the world. In this context, enriching Kuehne + Nagel’s in-house systems with our digital services is another step towards the digitization of our industry."

    https://newsroom.kuehne-nagel.com/air-france-klm-a...

  • Sports consumers in Latin America duly supplied through partnership between Decathlon and Kuehne + Nagel

    Jon Hernaez, Supply Chain Director of Decathlon for LATAM, indicates that "the Cartagena distribution centre will have as a mission to connect our sports customers with our proposal of unique products in terms of value and price. The first commercial tests carried out in Colombia, Mexico and Chile confirm the attractiveness of the area and the good reception of our offer. Kuehne + Nagel seemed to us to be the ideal partner to accompany us in this adventure for its positioning and its experience within the port of Cartagena and more globally in the region."

    Ingo Goldhammer, President of Kuehne + Nagel South and Central America comments: "We are pleased to serve Decathlon and its customers by providing our international supply chain expertise. Kuehne + Nagel has managed to become a benchmark in the Colombian and regional market offering innovative logistics solutions with high-quality standards for key players in different industries. The teamwork between Decathlon, Port of Cartagena Group and Kuehne + Nagel, as well as the innovation in the logistics and customs processes, have been a fundamental part for this project.”

    Aníbal Ochoa, representative of the Commercial Management of the Port of Cartagena Group adds: "By working together with Kuehne + Nagel, we are demonstrating that Cartagena becomes an ideal logistics platform, which promotes socio-economic development and trade in the Caribbean region."

    The distribution centre in Cartagena will handle more than 15,000 product references and will have more than 25,000 dynamic positions, besides having a three-level mezzanine with capacity for more than 40,000 storage locations designed to deliver an efficient operation according to the regional markets demands.

    To strengthen the local supply, Kuehne + Nagel has further been selected to manage a 10,000 sqm warehouse in Bogotá. The facility is destined for the storage and distribution of Decathlon´s products to the Colombian market.

    https://newsroom.kuehne-nagel.com/sports-consumers...

Job ads

  • Supervisor Warehouse, Eindhout

    JE FUNCTIE

    Wil jij deel uitmaken van een werkomgeving waarin er geluisterd wordt naar nieuwe ideeën en waarin je je talenten kan ontwikkelen? Misschien ben jij dan wel de gedreven leider met passie voor logistiek die we zoeken op onze sites in Geel en Eindhout!

    JE VERANTWOORDELIJKHEDEN

    • Als supervisor ben je verantwoordelijk voor het borgen van operaties door middel van het behalen van KPI’s en het coachen van je foremannen. Je staat als leidinggevende boven je foremannen en bent samen met hen verantwoordelijk voor het aansturen van je team magazijnmedewerkers. Je coacht je foremannen in de dagdagelijkse aansturing van de warehouse activiteiten en zorgt er zo voor dat zij de vooropgestelde doelstelling behalen inzake productiviteit, veiligheid en kwaliteit.

    • Jijzelf stuurt de operatie in het halen van de lange termijndoelstellingen en treedt op als eindverantwoordelijke naar je team van magazijnmedewerkers, door middel van duidelijke doelstellingen, dagelijks overleg, evaluaties, opleidingen, arbeidsongevallenanalyses ziekteverzuimgesprekken, ...

    • Om tot optimale operaties te komen treed je in overleg met de planningsafdeling, collega team leaders, operations manager en diverse interne ondersteunende diensten.

    • Je wordt opgenomen in een gedreven team met een continous improvement cultuur. Na je greenbelt training sta je in voor het leiden en implementeren van verbeteringsprojecten en het toepassen van de 5S methodiek.

    • Tevens waak je erover dat de veiligheidsregels gerespecteerd worden, dit doe je door regelmatige veiligheidsrondgangen, arbeidsongevallenanalyses, het overbrengen van veiligheidstopics, ... Dit alles om onze medewerkers proactiever te laten meewerken aan een sterk veiligheidsbeleid.

    • Je wordt tewerkgesteld in een tweeploegen systeem maar flexibiliteit hieromtrent is vereist.

    KIJK VOOR JOUW SKILLS EN ERVARINGEN OP DE PDF OF OP ONZE WEBSITE

    https://jobs.kuehne-nagel.com/global/en/job/req491...

  • Supervisor Distribution, Mechelen

    YOUR ROLE

    The Supervisor Distribution supervises and coordinates a team (administrative staff and 40 drivers/co-drivers) providing a first class distributing service according to contractual agreements with the customer AMAS (secondary distribution to pubs, hotels, restaurants, institutions, smaller beer wholesalers and events). As Supervisor Distribution, you will be a member of the Management team Drink Logistics, co-responsible for the development and administration of the site and you report directly to the Branch Manager Drink Logistics. The design and implementation of lean projects is also a very important part of the function.

    FOR YOUR RESPONSIBILITIES, SKILLS AND EXPERIENCES, PLEASE LOOK AT THE PDF OR OUR WEBSITE

    https://jobs.kuehne-nagel.com/global/en/job/req520...

  • Shift Leader LN, Nivelles

    JOB DESCRIPTION

    • Vous gérez le déploiement d’un processus optimal dans chacune des opérations afin d’assurer la qualité de service

    • Vous et les chefs de service mettez en place une organisation optimale grâce à un déploiement efficace de personnes, de ressources et de matériel, afin de respecter les accords contractuels avec notre unique client et les politiques internes dans le respect du budget

    • Grâce au Coaching vous soutenez la mise en place d’une équipe indépendante qui atteint les objectifs de manière qualitative et sécurisée dans un souci d’amélioration continue. Vous coachez les chefs de service individuellement et en groupe

    YOUR TASKS AND RESPONSIBILITIES

    • Gérer les opérations et atteindre les objectifs QCDISME (Quality, Cost, Delivery, Improve, Safety, Morale, Environment)

    • Planifier et gérer les opérations en fonction des événements (réactivité)

    • Assurer un déploiement optimal des personnes, des ressources et du matériel

    • Gérer et contrôler le rendement des employés et de l'équipe

    • Résoudre et, si nécessaire, escalader des problèmes potentiels dans les processus opérationnels

    • Assurer une planification efficace du personnel et des capacités par une participation active aux réunions de planification

    • Superviser et prendre des mesures en cas d'absentéisme des employés

    • Assurer l'application et la mise en œuvre correctes des réglementations en matière de sécurité, de santé, d'environnement et de qualité.

    • Assurer le contact au quotidien avec le représentant du client sur le site

    • Coacher, piloter, motiver l’équipe

    • Assurer l’administration / le reporting

    • Maintenir et mettre à jour l'administration spécifique à chaque service

    • Garantir des informations correctes et complètes sur le tableau de bord de son équipe

    • Superviser le présentéisme et la communication vers le service panification, les ressources humaines et l'agence d’intérim

    FOR YOUR SKILLS AND EXPERIENCE, PLEASE LOOK AT THE PDF OR OUR WEBSITE

    https://jobs.kuehne-nagel.com/global/en/job/req434...

  • Senior Payroll Specialist

    JE FUNCTIE

    Als Senior Payroll Specialist kom je terecht in een dynamisch HR team en zorg je samen met je collega’s voor de personeels- en loonadministratie van ± 2500 medewerkers in BeLux. Dit betreft zowel arbeiders als bedienden. Je plaats van tewerkstelling is Geel.

    JE VERANTWOORDELIJKHEDEN

    • Je draagt eindverantwoordelijkheid voor de volledige salarisadministratie:

    - Het uitvoeren van controles op de volledige salarisadministratie in nauwe samenwerking met het sociale secretariaat (voorbereiding gebeurt door je andere payrollcollega’s).

    - Het analyseren en, indien nodig, corrigeren van de output van de payroll.

    • Je werkt mee aan:

    - De optimalisatie van verschillende payroll processen

    - De implementatie van nieuwe processen

    - De vernieuwing van systemen zoals bv. tijdsregistratie.

    • Je volgt nauwgezet op:

    - De correcte toepassing van de sociale wetgeving,

    - De interne regels en procedures zoals deze bepaald zijn in de verschillende sites,

    • Je speelt een actieve rol als functioneel payrollexpert en doet de nodige aanbevelingen ter ondersteuning binnen HR-projecten.

    • Je bent het aanspreekpunt voor interne en externe audits, met de nodige escalatie naar de payrollmanager indien nodig.

    • Je bent verantwoordelijk voor datakwaliteit en datavalidatie (tussen de verschillende HR systemen) en je neemt de nodige acties om mogelijke issues hierin op te lossen.

    • Je verzorgt de rapportages, de budgetopstellingen en de loonkostberekeningen.

    • Je bouwt een goede relatie op met zowel interne als externe stakeholders zoals het sociaal secretariaat, finance, business-owners...

    KIJK VOOR JOUW SKILLS EN ERVARINGEN NAAR DE PDF OF OP ONZE WEBSITE

    https://jobs.kuehne-nagel.com/global/en/job/req514...

  • QSHE Manager Campus Kempen, Geel

    YOUR ROLE

    As a QSHE Manager you will be responsible for launching, improving and monitoring the existing QSHE policy and yearly safety-plan, in accordance with the strategic objectives of the sites in Geel and Eindhout.

    YOUR RESPONSIBILITIES

    • Coordination and management of external QSHE+ inspections and -audits (performed by legal entities, customers, notified bodies, …) in order to maintain/achieve the existing/new licenses and certificates

    • Securing the legal compliancy of all QSHE+ aspects, including:

    • Define and implement the necessary requirements in regards to the storage and transport of Dangerous Goods (environmental permit, fire safety, ADR/IMO/IATA, health and safety of our employees) in cooperation with the relevant external consultants (milieucoördinator, Fire Safety Engineer, Veiligheidsadviseur, EDPW, ...) and the relevant department managers

    • Management of the environmental permit, IMJV, waste process, ... in cooperation with an external consultant and the Environmental Champion

    • Management of the environmental permit, IMJV, waste process, ... in cooperation with an external consultant and the Environmental Champion

    • Securing all QSHE+ requirements during the implementation of new customers/projects

    • Realisation of the quality- and safety KPI’s of the multiple customers and linked to this, the supervision of the root cause analysis and the implementation of structural improvement actions in response to customer complaints and deviations detected during internal quality control in cooperation with the relevant department managers

    • Coordination and management of the first aid policy and the creation of the internal emergency plan

    • Coordination and management of the internal audit process and the document management system, incl. correct usage of it by the different process owners

    FOR YOUR SKILLS AND EXPERIENCES, PLEASE LOOK AT THE PDF OR OUR WEBSITE

    https://jobs.kuehne-nagel.com/global/en/job/req491...

  • Qualified Person – Industrial Pharmacist, Geel

    YOUR ROLE

    We are offering a function of Qualified Person (QP) – Industrial Pharmacist at our Contract Logistics Site in Geel. As a QP you will be responsible for improving and monitoring the existing Good Distribution Practices (GDP) and further develop and supervise the Good Manufacturing Practices (GMP) for our Pharma clients, in accordance with the strategic objectives of the site. You will report to the QSHE Manager Contract Logistics (Geel & Eindhout).

    YOUR RESPONSIBILITIES

    • You act as a project lead for the quality management of Pharma clients.

    • You ensure the further development of the GMP certification for secondary packaging and relabeling performed at Kuehne + Nagel.

    • You will be responsible for securing all GDP and GMP requirements during the implementation of new Pharma customers/projects.

    • You coordinate and manage external Pharma inspections and -audits (performed by legal entities, customers, notified bodies,…) in order to maintain/achieve the existing/new licenses and certificates.

    • You realize the quality- and safety KPI’s of multiple customers and linked to this, the supervision of the root cause analysis and the implementation of structural improvement actions in response to customer complaints and deviations detected during internal quality control in cooperation with the relevant stakeholders.

    • You will perform audits of third party providers in order to ensure GMP/GDP standards have been achieved and will support the internal audit programme to enable permanent inspection readiness.

    • You will also provide QP GMP declarations in support of importation activities and will be expected to maintain an up to date awareness of regulatory issues ( if applicable).

    FOR YOUR SKILLS AND EXPERIENCES, PLEASE LOOK AT THE PDF OR OUR WEBSITE

    https://jobs.kuehne-nagel.com/global/en/job/req534...

  • Operations Manager, Nivelles

    YOUR ROLE

    You will be responsible to deliver an excellent warehouse performance on all warehouse activities assigned to you. You will focus on supervising day-to-day warehouse activities and on strengthening all logistic processes part of and linked to the warehouse activities. The day-to-day warehouse activities consist of a reception, inbound, outbound, packaging, storage, value-added services and much more. Strengthen logistics processes includes taking part or leading implementation of new business, improving existing business, continuous improvement projects and much more. Your role is based in a dedicated retail warehouse of 78.000 m2 located in Nivelles with about 550 highly committed employees. You will be part of a team of 3 operations managers and reporting into a senior operations manager. You will be responsible for the dry food department.

    FOR YOUR RESPONSIBILITIES, SKILLS AND EXPERIENCES, PLEASE LOOK AT THE PDF OR AT OUR WEBSITE

    https://jobs.kuehne-nagel.com/global/en/job/req490...

  • Logistics Planner, Eindhout

    YOUR ROLE

    In this role you are responsible for an efficient short and long-term planning of orders and staff. You will need to take into account customer forecast volumes, customer priorities, warehouse capacity, warehouse operation constraints and the availability of staff. You will work in close cooperation with colleagues out of different teams such as warehouse operations team, in-house temporary employment agency and HR team.

    YOUR RESPONSIBILITIES


    • Analyze the production forecast information of several external customers with different internal planning and forecast tools and reports. Translate the customer forecasts into a feasible order process and resource planning by combining customer forecast information with internal capacity information.

    • Deliver different order processing plannings (on a quarterly / weekly / daily basis) for different customers. Analyze past forecasts, plannings, actions and decisions to achieve better order processing plannings.

    • Deliver different staff plannings (on a quarterly/weekly / daily basis) for different customers.

    • Analyze possible differences between the current planning and available staff capacity and deliver pro-actively solutions towards internal and external customers.

    • You analyze past actions and decisions to achieve better long-term manpower forecasting. Advise on the need for cross-functional trainings, the need for trainings by functions and recruitment needs.


    • Contribute to continuous improvement of the Planning and Administration processes. You will have the space to work out solutions to problems and improvements and implemented these after approval by the planning manager.

    • Update and follow-up general planning administration such as planning and performance reports, order management files.

    FOR YOUR SKILLS AND EXPERIENCES, PLEASE LOOK AT THE PDF OR AT OUR WEBSITE

    https://jobs.kuehne-nagel.com/global/en/job/req515...

  • Logistics Admin Officer, Eindhout

    We’re looking for a Logistics Admin Officer to join our Contract Logistics Business Unit in Diest, at the Toyota site.

    YOUR ROLE

    As a Logistics Admin Officer, you’re responsible and in charge of follow-up & control of all our transport arrivals/departures on site.

    YOUR RESPONSIBILITIES

    • You guarantee, through monitoring the prepared planned truck schedules, timely arrival and departure of both trucks/drivers as capacity control and prepare the necessary documentation. (Invoicing, Customs documentation, pre-advices, mails)

    • You guarantee the accurate handling of customs and related shipping documentation.

    • You have daily contact with drivers ensuring correct hand-over shipping documents.

    • You have daily contact with warehouse operations , Logistics Partners and the drivers.

    • You follow-up and report daily on set and agreed KPI’s and you are an active, hands on abnormality problem solver

    YOUR SKILLS AND EXPERIENCES

    • You have a technical secondary education (or assimilated by experience).

    • You have experience in Transportation and customs handling.

    • You have strong communicative skills and you are driven, stress-resistant, solution-oriented and willing to collaborate with drivers, operations and the customer.

    • You are flexible to work in a 2-shift-system. (5:30 – 14:00 & 14:00 – 22:30).

    • You have excellent knowledge of English and Dutch, very good knowledge of Ms Office.

    • You are a very good team player & stress resistant.

    GOOD REASONS TO JOIN

    Are you driven & got the passion for logistics? Are you prepared to take responsibilities? We offer an elaborate education, a captivating & various job as a Logistics Admin Officer with lots of challenges waiting for you.

    https://jobs.kuehne-nagel.com/global/en/job/req497...

  • Global Control Tower Manager, Geel

    YOUR ROLE

    The control tower function will serve as a single point of contact towards our Key Account's global distribution and customer service organization regarding transport network optimization, sourcing via logistics provider, order related escalations/expectations management and performance reporting.

    YOUR RESPONSIBILITIES

    • Responsible for the Key Account portfolio, across and in alignment with all BU and vertical strategies

    • Acts as the first point of escalation for the operations and destination program manager

    • Acts as team coordinator for regional Transportation and WMS Specialists in USA and EMEA

    • Coordination of customer retention and development

    • Development and selling of (value) solutions in coordination with the Customer Solution Centers and by national sales teams

    • Facilitate the weekly conference calls/performance review with origins to confirm origins understanding on the customers’ requirement in SOP, and reinforce origins compliance

    • Identify the problems/solutions in the daily operations flow, then share/initiate the best practice with the team to carry out the preventive measures

    • Target alignments with district/local head of sales as well as regional sales

    • Responsible for preparing QBR materials and KPI reports

    • Drives the RFQ response for assigned portfolio customer(s), either as the lead, or ensures district/local support is assigned to drive offered business opportunity

    • Coaches, monitors and mentors in all aspects of client services including, account management, product knowledge, and consultative selling techniques

    • Actively show customer excellence and role model behavior

    • Monthly review meeting with sales management on portfolio development

    FOR YOUR SKILLS AND EXPERIENCES, PLEASE CHECK OUR PDF FILE OR OUR WEBSITE

    https://jobs.kuehne-nagel.com/global/en/job/req515...

  • Global Key Account Manager, Antwerp

    YOUR ROLE

    As a Global Key Account Manager based in Belux, you would be responsible for management and development of one/ multiple customers on Industrial/ Consumer Vertical. In this role, you will be in contact with different stakeholders and will be responsible for enhancement of customer experience by strongly focusing on the growth areas within Belgium/Luxembourg and European Region.

    YOUR RESPONSIBILITIES

    • Develop and execute strategy for each of the allocated national or regional accounts

    • Act as the strategic point of contact – liaising with National / Regional sales structure and calling on internal business unit specialists when necessary

    • Documentation of account intelligence and development potential in account plan as well as CRM

    • Create and execute specific operational guidelines for account

    • Drive the RFQ / Tender responses for assigned customer, liaising closely with the Global Business Development Group, Business Unit Pricing Teams and Regional/National account team counterparts

    • Negotiation of logistics contracts including evaluation of business risks

    • Control service performance and takes / initiates corrective actions in case of issues and acts as escalation point for Regional and National Accounts and national managements

    • Build external industry network relations and represents Kuehne + Nagel as the industry expert

    YOUR SKILLS AND EXPERIENCES

    We are looking for candidates who show the following qualities:

    • 5-10 years’ of experience in Industrial & Consumer Key Accounts management in the forwarding or logistics business.

    • Bachelor degree in international forwarding and logistics or equal level by experience.

    • Advanced knowledge of air / sea / Overland & Contract Logistics activities.

    • MS Office and other IT skills: advanced knowledge of MS Excel.

    • Language skills: English, Dutch excellent speaking and writing.

    https://jobs.kuehne-nagel.com/global/en/job/req516...

  • Facility Coordinator, Geel

    YOUR ROLE

    The goal is to ensure excellent service and support to employees and customers.

    YOUR RESPONSIBILITIES

    Hard & Soft Services Facility Coordination

    • provide effective front desk service for all internal and external customers/contractors including:

    • Delivery and coordination of timely answers and solutions to daily requests, according to existing directives and licenses

    • Schedule and execute regular site checks agreed in service contracts and organize the necessary actions for hard & soft services

    • Manage the supplier performance and ensure it meets agreed service delivery standards

    • Request and evaluate supplier offers, look for competitive alternatives

    • Plan, prepare and support internal moves

    • Control and maintain the CAFM

    • Act as a SPOC (Single Point Of Contact) in case of alarms

    • Control consumptions of Gas, Water and Electricity

    • Supervise external warehouses

    • Assist in local Facility Management projects

    • Ensure the proper execution of hard services by concerned team members

    Quality Monitoring

    • carry out periodical site checks ensuring the sites are clean, in good order, noting defects and non-compliancy issues and coordinate follow up on action items

    • assist the facility manager to monitor services standards on both soft & hard services

    • assist the facility manager to ensure the infrastructure complies with all statutory regulations and codes of practice

    Administration

    • working on department guidelines and standard procedures:

    • operate and maintain an effective filing system for the department

    • local superuser for our CAFM record and monitor all costs and expenses for all facility budgets process invoices

    • process audit reports & technical inspections and coordinate follow up actions

    • ensure building plans are being kept up to date

    • assist with preparing and tendering contracts ensuring commercial competitiveness

    https://jobs.kuehne-nagel.com/global/en/job/req541...

  • Customer Service Officer, Geel

    YOUR ROLE

    As a Customer Service Officer you will be responsible for delivering an excellent contact with different customers of which the logistic processes are based in our site in Geel. You are the direct link between our company and the customer. You are responsible for the communication towards the customer and for the administration which comes along with the customer service.

    YOUR RESPONSIBILITIES

    • Deliver maximize customer satisfaction in line with the contractual arrangements by focusing on coordination and administration of the order process.

    • Ensure follow-up of all aspects related to the complete handling of orders placed by customers and be responsive and demonstrate a sense of urgency when required.

    • Align with both internal stakeholders, such as operational team leaders and managers, and external stakeholders, on providing the best possible customer service.

    • Inform the customer at all times about the progress of our service.

    • Ensure a correct and on time invoicing for our services.

    • Complaints handling: register, coordinate actions needed to resolve the issue, communication on solutions with customers.

    • Participate in initiatives on continuous improvement

    YOUR SKILLS AND EXPERIENCES

    • You have a bachelor degree in logistics or equal level by experience.

    • You have at least 1 year of experience in a customer service function or a logistics administration function.

    • You have a solid understanding of the basics of logistics / warehouse processes such as inbound / outbound / stock / etc.

    • You are a born communicator, towards customers, external partners and suppliers.

    • Your IT and IS skills: basic MS Excel, experience with WMS is an asset.

    • Your language skills: professional level of English and Dutch, speaking and writing, other languages are an asset.

    • You like a healthy level of stress in your job and you have strong organizing skills.

    https://jobs.kuehne-nagel.com/global/en/job/req516...