iAdvize (www.iadvize.com) is a real-time online customer service solution (Click to Chat, Click to Call, Click to Video & Click to Community), combined with a smart behavioural targeting engine. By adding that human touch to the online visitor’s experience, this tool increases conversion rates and optimises customer satisfaction and loyalty.
Created in 2010, iAdvize has achieved an average annual growth of more than 200%, employs 80 people and works with more than 1,000 companies throughout Europe in the eCommerce, travel, retail, insurance and banking sectors. Air France, House of Fraser, New Look, Monster Worldwide and The Kooples.
Give your visitors the possibility to talk about what's bothering them face to face. If they have a question, give them the opportunity to access reassuring and human support by video conference. They can decide whether they are visible or not. 87% satisfaction after video contact and 24,8% Conversion Rate.
- 91% of visitors are happy after a real-time interaction
- 53% of incremental sales
- 87% first contact resolution rate
Give your customers the possibility to get a free callback straight away. Thanks to our targeting engine, the Click to Call channel can be offered to the right people, at the right time and in the right place.
Offer your visitors the communication channel they use on a daily basis. With an instant messenger, give them the opportunity to get support easily, for free and in real-time!
- Targeting engine: Target your visitors depending on their journey, the situation they're in, their profile or their basket value
- Co-browsing: You are able to see your visitors' movements on the website and send a co-browsing request
- On all devices: Computers, tablets or smartphones: interact with your visitors no matter where they are
- Dedicated experts: Strategy, training, design... We will work with you to ensure you achieve your objectives
Innehållet på sidan tillhandahålls av respektive utställare. Om innehållet av någon anledning anses olämpligt eller vilseledande, kontakta: email@example.com