Introduction to easyFairs
easyFairs is a tradeshow organizer specialized in business-to-business events. easyFairs deploys, across Europe, a concept based on modular stands and strictly formatted tradeshows ensuring a low cost for the exhibitor, rapid deployment and effectiveness for the visitor (visiting a typical easyFairs takes around two hours).
easyFairs is particularly active in the packaging, building and industry automation industries.
easyFairs has offices in Belgium, the United Kingdom, Germany, the Netherlands, Sweden, Finland, Norway, Denmark, Switzerland, Colombia and Poland. It organizes shows in all these countries plus several other that are operated remotely. The headquarters are located in Brussels.
IT at easyFairs
easyFairs operated centrally most IT platforms including CRM/ERP, Website, email marketing, etc.
The servers are operated in the UK by an ASP service provider. easyFairs Europe in Brussels is thus not in charge of operating the servers but does take all design/configuration decisions and provide all operational support to about 220 users across the world through a small support team of two engineers.
The role of the Support Engineer
Based in the Brussels headquarters, the role of the Support Engineer will be to
The support engineer must be able to adapt to new complex technical environments. Being responsible for training a large number of users, good communication skills in English are a must-have.
Above all, the Support Engineer must be able to understand easyFairs’ business and understand requests in a non-technical language and be able to provide people with answers and solutions that fit their business needs.
The minimum set of skills required is: